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BQ3060识别电池串数问题

Other Parts Discussed in Thread: BQ3060

校准BQ3060时发现芯片检测cell4电池为0V并且后面cell count数量为3不能更改,我的电路设计是4串的,IC电池电压检测脚的电压都没有问题(已确认)。请问如何设置芯片参数